Selfridge’s Business Premises

Selfridge’s Business Premises:

• The boss drives his people. The leader coaches them.
• The boss depends on authority. The leader relies on goodwill.
• The boss inspires fear. The leader inspires enthusiasm.
• The boss says “I.” The leader says “we.”
• The boss fixes the blame for the breakdown. The leader fixes the breakdown.

Paradox of Power by Pat Williams

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