Selfridge’s Business Premises

Selfridge’s Business Premises:

  • The boss drives his people. The leader coaches them.
  • The boss depends on authority. The leader relies on goodwill.
  • The boss inspires fear. The leader inspires enthusiasm.
  • The boss says “I.” The leader says “we.”
  • The boss fixes the blame for the breakdown. The leader fixes the breakdown.

Paradox of Power by Pat Williams